About Projects Skills Experience Achievements Volunteering Contact
Arsya logo

↳ Data Analyst · Jakarta, Indonesia

Arsya Amalia
Ristias

Data is only as valuable as the decisions it drives. I turn raw, messy data into something clear, reliable, and worth reading.

2+
Years Experience
73%
Faster Reporting
0%
Critical Errors in Production
~85%
SLA Hit Rate Across 10 Queues
3.92
University GPA

// about me

The person
behind the data

I'm a data analyst based in Jakarta who works best when data has a real job to do — not just sitting in a dashboard, but actually informing a decision.

My background spans operational analytics, reporting automation, and a bit of machine learning, built through a year of real-world experience and a strong academic foundation in Information Systems. I'm comfortable across the full analyst workflow: from wrangling raw data and building pipelines, to designing reports that stakeholders can read without a manual.

The problems I enjoy solving aren't industry-specific — I'm drawn to any situation where better data visibility leads to better outcomes, and I bring the same structured, detail-oriented approach regardless of the domain.

Currently
Open to Data Analyst roles — full-time, hybrid or remote
Education
B.Sc. Information Systems
UPN Veteran East Java · GPA 3.92 · Oct 2024
Based in
Jakarta, Indonesia
Open to relocation for the right opportunity

// career

Work
Experience

Apr 2025 – Apr 2026
Gear Inc
Real-Time Data Analyst

Built and maintained SLA reports, automated workforce data pipelines, and monitored real-time queue performance across 10 content moderation queues. Delivered 2 Apps Script automations with 0% error rate, maintained ~80-85% SLA achievement rate across all queues during high-volume periods for a full year.

Apps Script Google Sheets SLA Analytics WFM
Jan 2025 – Apr 2025
HIGO
Data Scientist

Ad campaign analytics, merchant data pipelines, Amplitude Analytics setup, and Python Selenium scraping projects for WiFi merchant pricing trend analysis.

Python Amplitude Google Analytics
Feb 2024 – Jan 2025
Eventhings
Founder & CEO

Built and launched Eventhings — an event needs listing platform for event organizers — from concept to market. Managed a cross-functional team across development, design, and marketing. Onboarded 10+ initial vendors, established key partnerships, and oversaw budgeting, financial planning, and strategic decision-making.

Product Development Business Strategy Market Research
Feb 2024 – Aug 2024
Bangkit Academy
ML Engineer & Team Leader — Incubation Program

Selected for the Bangkit Incubation Program to develop Eventhings from concept to MVP using ML, Cloud, and Android technologies. Built a content-based recommendation system for event organizers, managed data pipelines for analytics, and led all data-related activities for product decisions.

Machine Learning Recommendation System Data Pipeline Team Leadership
Aug 2023 – Jan 2024
Bangkit Academy
Machine Learning Cohort

Completed Bangkit Academy's ML track with a GPA of 95.47/100 and recognized as one of the 1,000 Most Active Students. Covered specializations including Google Data Analytics, ML Specialization, TensorFlow Developer, Math for ML, and DeepLearning.AI certifications.

TensorFlow Python Deep Learning Data Analytics
May 2023 – Jun 2023
ID/X Partners
Data Engineering Intern

ETL pipeline development and Data Warehouse design for client analytics projects.

ETL Data Warehouse SQL
Nov 2022 – Feb 2023
Telkom Indonesia
Solution Support Intern

Weekly Looker Studio dashboard for RRI Digital Broadcast Network project, technical proposals for AI/Streaming solutions, daily project recap reporting.

Looker Studio Google Sheets Data Visualization

// recognition

Achievements

Jan 2024
Bangkit Academy
Top 10 Incubated Teams — Bangkit Capstone Project

Selected into the Top 10 out of all Bangkit 2023 H2 capstone teams for the product-based track. The capstone required students to build a working product solving real Indonesian challenges using ML, Cloud, and Android — judged on innovation, technical execution, and impact potential.

Bangkit Academy Google · Tokopedia · Gojek · Traveloka Product-Based Track
Nov 2020
Fasilkom UPN Veteran Jatim
3rd Place — IDEATHON Fasilkom Developer Competition

Awarded 3rd place at IDEATHON, an annual creative idea competition organized by BEM Fasilkom UPN Veteran Jawa Timur as part of Fasilkom Fest. The competition challenged participants to propose innovative IT solutions across any domain — Android, web, IoT, Cloud, and more — with finals judged via live presentation.

IT Innovation Competition UPN Veteran Jawa Timur

// selected work

Projects &
Automations

Analytics

Real-Time SLA & Queue Analytics

Interval-level (15-minute) SLA failure analysis across 10 content moderation queues. Identified recurring root causes — cascading backlogs, AHT violations, OU deficits, content pool reductions — and delivered moderator-level performance scorecards at daily, weekly, and monthly granularity.

~85% Avg SLA Hit Rate
10 Queues Monitored
Google Sheets COUNTIFS / INDIRECT INDEX/MATCH Dynamic Arrays
BI & Dashboard

Operational Dashboard — Telkom Indonesia

Built a weekly performance dashboard in Looker Studio for a Digital Broadcast Network Services project at RRI (Radio Republik Indonesia), covering project data from input and cleaning through to visualization. Also produced daily project escort status recaps for project leads.

Looker Studio Google Sheets Data Cleaning Data Visualization
Machine Learning

Event Recommendation System — Eventhings

Designed and integrated an ML-based recommendation engine for an event listing platform. Built to match event organizers and attendees based on content preferences and behavioral signals, improving relevance of listings surfaced to users.

Python scikit-learn TensorFlow Recommendation Systems
Analytics

Ad Campaign & Merchant Analytics — HIGO

Tracked digital advertising metrics (CTR, impressions, completed views) for FMCG brands. Built data pipelines for merchant performance reporting, implemented Amplitude Analytics for session tracking, and ran Python Selenium scraping projects to map WiFi merchant pricing trends.

Python Selenium Amplitude Analytics Google Analytics Pandas

// toolkit

Skills &
Tools

Data & Reporting Tools
Google Sheets (Advanced)
Looker Studio
Power BI
Excel
Google Analytics
Amplitude Analytics
Programming & Automation
Google Apps Script
Python (Pandas, NumPy)
Python Selenium
SQL (Intermediate)
TensorFlow
scikit-learn
Domain Expertise
SLA & Workforce Analytics
Operational Reporting
Reporting Automation
ETL Pipeline Development
Data Quality & QA
Machine Learning

// community & leadership

Volunteering &
Organizations

Nov 2023 – Present
GDG Cloud Surabaya
Organizer & Co-Organizer, Women Techmakers

Organized cloud technology workshops and events including DevFest Cloud Surabaya 2024 and #JuaraGCP Season 10 — serving as Master of Ceremony for both. Also represented GDG Cloud Surabaya at the GDG Southeast Asia Summit 2024. As Co-Organizer of Women Techmakers, served as PIC for International Women's Day Surabaya 2024, coordinating speakers, sponsors, and attendees to promote women in tech across the community.

Event Management Community Building Women in Tech Google Developer Groups
Sep 2023 – Aug 2024
GDSC UPN Veteran Jatim
Tech & Curriculum — Machine Learning Staff

Developed Machine Learning curriculum and mentored members through the GDSC ML StudyJam Series (Dec 2023 – Jan 2024). Recognized as a Core Team Member for the 2023–2024 class with a Certificate of Appreciation from Google Developer Student Clubs.

Machine Learning Curriculum Design Mentoring GDSC
Jul 2021 – Jul 2022
BEM UPN Veteran Jawa Timur
Minister Secretary

Served as Minister Secretary of the Student Executive Board at UPN Veteran Jawa Timur, managing administrative coordination and supporting organizational decision-making at the university level.

Leadership Administration Student Government
Jul 2017 – Jun 2020
OSIS SMAN 20 Surabaya
Secretary

Managed administrative and organizational duties as Secretary of the student council at SMAN 20 Surabaya across three academic years.

Leadership Administration Student Council

Let's work together

Open to Data Analyst roles — full-time, hybrid, or remote.
Based in Jakarta, open to relocation.